At ElenoxOne, we highly value the privacy of every individual. We understand the importance of maintaining a strong and respectful relationship with each client, and we prioritize your security. This privacy notice applies to both our current clients and former clients. We kindly request that you take the time to read the following information, as it outlines our privacy practices and policies.
We recognize and respect your right to privacy and the control you have over your personal information. In order to provide you with our services, it is important for you to understand how we collect and utilize personal data. Please take note of the following information that outlines our practices regarding the collection and use of personal information as part of our services.
GENERAL PROVISIONS
This Privacy Policy is an essential component of the public documents package that governs the provision of services by ElenoxOne, represented by its Affiliated Partners (referred to as the Company). The Company offers a range of services to its clients, including financial and informational services. This Privacy Policy outlines how we handle personal information in the context of these services.
By choosing to use the services provided by the Company, the Client acknowledges and fully agrees to all the terms and conditions outlined in the public documents. This agreement encompasses all interactions between the Client and the Company, including trading and investment operations, the use of informational materials, and the arrangement of payments and transfers. If the Client disagrees with any condition stated in the public documents package, it is advised to discontinue all interactions with the Company. Similarly, if the Client finds the terms of this Privacy Policy unacceptable for any reason, it is recommended to cease all interactions with the Company, including terminating any ongoing financial operations facilitated by the Company.
The Privacy Policy outlined herein reflects one of the fundamental principles upheld by the Company in its provision of services to Clients. The Company acknowledges and respects the privacy rights of both individuals and legal entities, regardless of their status as existing or prospective Clients. The terms and conditions stated in this Privacy Policy are applicable to all Clients of the Company, both past, present, and future.
Maintaining a strong and positive relationship with Clients is one of the top priorities of the Company. The Company values each Client and is committed to fostering loyalty, respect, and trust. As part of this commitment, the Company ensures the highest standards of security and confidentiality, aiming to provide Clients with a safe and protected environment for their interactions and transactions.
In the present Privacy Policy the following basic terms and definitions are used:
Privacy (confidential information) is a legal right of an individual or a legal unit for non-disclosure of private or personal information (data) or of information which is commercially classified. In the relation between the Company and the Client, privacy means the commitment of the Company to safeguard and ensure non-disclosure of Client information gained by the Company, while rendering services to the Client.
Personal (private) information of the Client – information which characterizes, identifies or verifies the Client or discloses certain details of his/her personality, financial conditions, and preferences. A more detailed definition of this term can be found in the text of the present Privacy Policy.
The Privacy Policy encompasses a comprehensive set of measures, procedures, and actions aimed at collecting complete, accurate, and authentic information about the Client. It also focuses on safeguarding this information and facilitating its exchange with governmental or regulatory bodies in compliance with applicable laws and regulations, as well as the conditions outlined in the Privacy Policy itself. The primary objective is to ensure the privacy and security of the Client’s information while adhering to legal requirements and maintaining transparency with regards to data handling practices.
PERSONAL INFORMATION
When a Client applies for or maintains a live or demo account with the Company, personal information is collected for various business purposes. These purposes include evaluating the Client’s financial needs, processing their requests and transactions, providing information about products and services that may be relevant to the Client, and delivering effective and high-quality service. The collection of personal information enables the Company to better understand the Client’s requirements and cater to their specific needs while ensuring a smooth and personalized experience.
The personal information collected by the Company can include, but is not limited to, the following types:
Registration information
This refers to the details provided by the Client on application forms and other documents, whether in physical or electronic format. It typically includes the following:
- Personal Details: This includes the Client’s first name, last name, and patronymic name (if applicable).
- Contact Information: This comprises the Client’s postal address, telephone number, email address, and any other relevant contact details.
- Date of Birth: The Client’s birthdate is collected to verify their age and eligibility for certain services.
- Occupation: The Client’s current occupation or profession is recorded as part of their profile.
- Assets and Incomes: This involves providing information about the Client’s assets, such as properties, investments, and financial holdings, as well as their sources of income.
It is important for the Client to provide accurate and up-to-date registration information to ensure the smooth processing of their account and to comply with legal and regulatory requirements.
Transaction Information
This refers to the details of deals or transactions between the Client and the Company, or between the Client and the Affiliated Partners of the Company. It also includes information about communications, whether unilateral or bilateral, between the Client and the Company. Examples of Transaction Information include:
- Client account balances
- Trading or investing activity
- Client inquiries and the Company’s responses
- Texts of emails or log-files in used messaging systems
In the context of this Privacy Policy, the term “Partners of the Company” refers to organizations that are either owned or operated by the Company, as well as organizations that have partial ownership of the Company’s property.
Verification Information
This refers to the documentation required to verify the identity of the Client. For individual Clients, this may include a copy of their passport, driver’s license, or other government-issued identification documents. In the case of legal entities, such as companies, articles of association or other relevant legal documents may be required for verification.
Examples of Verification Information also include information obtained by the Company from public records, such as loan offices, information agencies, address bureaus, or other non-affiliated entities. This information may be used to verify the accuracy and authenticity of the Client’s provided details and to ensure compliance with applicable laws and regulations.
As part of the Anti-Money Laundering (AML) Policy, the Company is obligated to collect information and implement necessary measures to prevent the transformation and legalization (money laundering) of funds obtained from illegal activities. In certain cases, the Company may request documentation that discloses the sources of funds to ensure compliance with AML regulations and to mitigate the risk of financial crimes.
Information about subscriptions
This refers to data related to the Client’s preferences and choices regarding signals, alerts, news categories, and price subscriptions. This includes the types of signals or alerts the Client has subscribed to, the specific news categories they have selected, and any price-related subscriptions they have opted for. This information helps the Company customize and deliver relevant content and updates to the Client based on their subscription preferences.
In addition to the mentioned information, the Company reserves the right to request additional information from the Client as required by the regulations of existing legislation. This may include specific details or documentation that are necessary to ensure compliance with legal and regulatory requirements. The Company will inform the Client about any such additional information or documentation that may be needed to fulfill its obligations.
DATA COLLECTION AND USAGE
We collect various types of information for multiple purposes to enhance and provide our services to you.
When you use our services, we may gather device and browser metadata, including IP addresses, operating system details, access timestamps, URLs of visited pages, referrer URLs, user interface interactions, access provider names, and analytics data provided by Google Firebase, Google Analytics, Facebook, AppsFlyer, Amplitude, as well as information related to user preferences and interactions. Please note that additional analytics platforms may also be utilized.
- Facilitating a seamless connection to the Services.
- Enhancing the overall user experience of our Services.
- Evaluating and maintaining system security and stability.
- Performing general administrative tasks.
The registration data is processed for the following purposes:
- To verify your identity and location, and to help us connect you to your historical data and account.
- By registering and using the Services, you consent to receive follow-up questions and other communication, either from us or from relevant third parties.
Generally, we use the personal information we collect from or about you to provide a smooth and secure access to our website, services, and offerings, to ensure a great user experience, to evaluate system security and stability, and for further administrative purposes.
More specifically, we use and process your personal data to:
- Facilitate purchases and other interactions in the Services;
- Provide customer support;
- Respond to your requests and inquiries;
- Create and manage your account;
- Fulfill orders;
- Track advertising tailored to your interests on the Services and other websites;
- Improve and develop offerings and services;
- Prevent, detect, and respond to illegal or unauthorized activities;
- Communicate with any suppliers we use to perform any of the above; and
- Comply with the law.
The legal basis for the data processing described in this section is your consent, and also the fulfillment of our obligations and provision of Services.
TYPES OF DATA COLLECTED
Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Other registration-related information
REFUND POLICY
If an account has been funded but no trades have been executed, a refund is possible. The refund will be equivalent to the withdrawal of the entire deposit. Additionally, partial withdrawals of the unused balance can be made as well.
In the event of any deposit made via credit card or bank transfer, it is possible to withdraw the deposit amount to the same credit card or bank account. To withdraw any profit earned, an alternative method must be used.
Funds can be withdrawn via credit card (only for deposit amount), bank wire transfer, Bitcoin, or any other supported methods.
DISCLOSURE OF DATA
Legal Requirements
ElenoxOne may disclose your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of ElenoxOne
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of users of the Service or the public
- Protect against legal liability
SECURITY OF DATA
The security of your data is important to us, but please remember that no method of transmission over the Internet